ミャクポ！のFAQで解決しない場合は
EXPO2025デジタルウォレットのFAQもご参照ください。
If your issue is not resolved in MYAKU-PO!'s FAQ, please also refer to the
EXPO2025 Digital Wallet FAQ.
■Regarding to “MYAKU-PE!”
The ‘Myakupe!’ function is an electronic money that can be charged and used from credit cards or bank accounts.
■Regarding to “MYAKU-PO!”
“MYAKU-PO!” is a service where you can earn unique points by participating in events related to SDGs and the Expo, or by exchanging points from other companies.
■Regarding to “MYAKU-N!”
‘Myakoon!’ is a Expo action such as participating in events and using ‘Myakpe!’, and presents exclusive Myakumyaku NFTs that can only be obtained here.
Please check the following website.
The major operator is “Resona Bank, Limited”.
There is a official website for MYAKU-PO!. Please check the following.
Please check the following links to download the latest version of the app MYAKU-PO!.
If you still cannot update the application, please uninstall it from your device and install it again from the App Store or Google Play. ※Account information will not be deleted even if you uninstall the app. After reinstalling the app, you will be able to log in using SMS verification with the phone number you used during registration. Also, please make sure that there is enough storage space on your device.
The app supports only Japanese and English.
You cannot use the EXPO2025 digital wallet app solely. You need to download and register for the MYAKU-PO! app.
You can use the app for free with no additional charges.
You can find the user manual on the MYAKU-PO! website. Kindly refer to the following site.
Please click on the (三) at the upper left corner of the top page of the application, and then click “How to use this app” for instructions. We hope you will find it useful.
We are sorry, but there are no stores available for support.
※We cannot answer any inquiries at the counter of Resona Bank counter. We apologize for the inconvenience.
The membership number refers to the unique 9-digit number（○○○○○-○○○○）that is issued to every single MYAKU-PO! app user. The membership number is displayed on the upper part of the top page of the app MYAKU-PO!. You may tap on the membership number to copy the number in the occasion of inquiry or else.
Please try the following to solve the problem.
1. Restart the app.
2. Restart the device.
3. Reinstall the app.
4. Free up storage space on your device.
5. Update the app.
6. Update the OS of the device. If the problem persists after trying the above, please contact us with your device and OS version.
Please try the following solutions.
1. Check your network connection (make sure you are connected to a network if the Wi-Fi icon is displayed).
2. Restart the app.
3. Restart the device. If the balance is still not updated after performing these steps, please click on the (三) icon at the upper left corner of the top page of the app. Then, click on “History” in the menu bar to check whether the transactions are reflected correctly.
■The transaction is not shown in “History” It may take some time for your point balance to be reflected. Please wait a while and check again later.
■The transaction is in “History” Please check your membership number, nickname, and the balance displayed on the top page before contacting us. Provide these details when filling out the inquiry form.
※Please refer to the following step to check membership number.
＜FAQ＞What is Membership number? Where can I find it?
※Steps on checking nickname Click on the (三) at the upper part of the top page of the app, the name displayed is the nickname.
The app supports only smartphones. Usage on feature phones and tablets are not supported.
If you lose your device or your device is being stolen, please immediately take measures such as remotely locking the device to prevent it from being used by a third party. Also, please contact your mobile service provider to take necessary measures such as suspending the communication line. Kindly also notify us for the loss or theft. Please provide your registered mobile phone number in the MYAKU-PO! app when making an inquiry.
Kindly follow the procedures below.
■If you have your phone changed while keeping the same phone number: No transfer procedure is needed, but please remember your email address and password for EXPO2025 Digital Wallet.
1. Install MYAKU-PO! app to your new device.
2. Login using the new device (Input both the email address and password for EXPO2050 Digital Wallet → complete SMS verification).
■If you have both your phone and phone number changed at the same time:
1. Install the app to your new phone
2. Login to the new device with the SIM of the old phone number (Login EXPO2025 digital wallet with email address and password → SMS verification with the old SIM)
3. Replace the SIM with the new phone number SIM
4. Click on the (三) at the upper left corner of the top page of the app, and select “Change Member Information” under your membership number (PIN code verification → SMS verification with the new SIM).
The app can also be used with smartphones made overseas. However, the app must be downloaded from Japanese app store, and SIM card from Japanese telecommunications carriers must be used for the sign up.
The following actions are introduced as per security reasons.
・2-step authentication with email address/password and SMS verification (phone number) is used when you log in.
・2-step authentication is used when changing member information (1. Verification by email address/ password when changing PIN code, 2. Verification by PIN code when changing phone number).
・Points can only be used after PIN code verification.
The use of account will be suspended once unauthorized use is confirmed. Please click on the (三) at the upper left corner of the top page of the app, and go to “History” from the menu bar to check the unauthorized transaction, and inform us of the transaction details and date.
Please click on the (三) at the upper left corner of the of the app, and go to “History” from the menu bar to check the transaction you cannot remember having, and inform us of the transaction details and date.
Please try again later. As per security reasons, PIN code will be locked for 10 minutes upon 5 wrong password entries while entering PIN code. If you experience any PIN code lock that you do not remember, please kindly contact us with your membership number and nickname.
※Kindly check the following for confirming your membership number.
＜FAQ＞What is Membership number? Where can I find it?
※Checking your nickname Please click on the (三) at the upper left corner of the top page of the application, and the name displayed at the top of the menu would be your nickname.
You may see the latest news for MYAKU-PO!, EXPO2025, and also information regarding system maintenance.
We are sorry, but the type of notification cannot be restricted.
It is possible to stop push notification through the setting on your own device. However, even after you have deactivated push notifications, you will still receive notifications regarding MYAKU-PO! through in-app notification (The bell icon at the top-right corner). Please kindly check the notification on a regular basis.
Please kindly refer to the “FAQ” section for frequently asked questions regarding to contents like points.
For inquiries not listed in “FAQ” section, kindly contact us through the inquiry form.
We apologize, but call center is not available. Please contact us through the inquiry form if you have any questions.
Kindly refer to the “Terms of Use” in the app MYAKU-PO!. ※Please click on the (三) at the upper left corner of the top page of the app, and go to “Terms of Use” in the menu bar.
Kindly refer to the “Terms of Use” and “Privacy Policy” in the app MYAKU-PO!. ※Please click on the (三) at the upper left corner of the top page of the app, and choose “Terms of Use” and “Privacy Policy” in the menu bar.
You can log in by following these steps:
1. Open the MYAKU-PO! app and select the ‘Login’ button under ‘I already have a MYAKU-PO! account.’
2. Enter the email address and password for the EXPO2025 Digital Wallet. 3. Complete SMS verification within the MYAKU-PO! app.
Please confirm whether the email address and password for the EXPO2025 Digital Wallet app , and the phone number in the MYAKU-PO! app are correct. If the phone number is different, you won’t be able to modify your registration information before logging in. Please contact us with the right phone number.
Your login status will remain for 30 days from your last activity. Please keep in mind that after 30 days, you need to log in again.
You can log in to “MYAKU-PO!” from the EXPO2025 Digital Wallet app. When using the wallet app, please select MYAKU-PO! from the top page and launch the MYAKU-PO! app to log in. Alternatively, you can also directly launch the MYAKU-PO! app to login.
※ Logging in requires entering the email address and password used for logging into the EXPO2025 Digital Wallet app.
To login to the MYAKU-PO! app, you need to enter the email address and password from the EXPO2025 Digital Wallet app. The MYAKU-PO! app itself does not require an email address or password to login.
The reason why you may not be receiving the SMS verification code could be due to the following:
■ Restricted SMS inbox due to spam mail settings:
– Your device’s spam mail settings or initial settings for spam mail prevention may block SMS sent from unknown users or those who are not in your contacts. Please temporarily disable the restriction and try again. SMS will be sent from a number starting with 0032, so ensure your device is set to receive SMS.
■ Unable to receive SMS after MNP:
– When using Mobile Number Portability (MNP) to switch your service to another mobile carrier, you may not be able to receive SMS. Please check your settings.
■ Your SMS inbox is full:
– Delete unnecessary data and try to request the verification code again.
■ Incompatibility with your mobile carrier service or device:
– Depending on your mobile phone carrier service (especially if you have a data-only SIM without SMS functionality) or device, you may not be able to use SMS.
■ Mobile communication disabled:
– If you’re only connected to Wi-Fi or if your device is in airplane mode, you won’t be able to receive SMS.
※If the issue persists after trying the above steps, restarting your device or retrying from the beginning may resolve it. If the problem persists, please contact us with your mobile service carrier included in the message.
We apologize for the inconvenience but SMS verification cannot be skipped.
Please wait and try again later. While there is no account lock feature in the MYAKU-PO! app, if you enter the PIN code incorrectly five times, the PIN code will be locked for 10 minutes for security purposes. If you experience a PIN code lock that you did not trigger, please contact us.
You can log out from MYAKU-PO!. Click on the (三) button on the top left corner of the app’s top page, press ‘Log out’ on the menu bar to bring up the log out confirmation screen. Please note that logging out from MYAKU-PO! does not log you out from the EXPO2025 Digital Wallet. Besides, if you have not been using MYAKU-PO! app for more than 30 days, you will be automatically logged out.
If you encounter a login error, please contact us at the address below. When making an inquiry, please also provide the mobile phone number registered in the MYAKU-PO! app or the email address registered with your EXPO2025 digital wallet.
Please note that resolving the error may take several days.
Click on the (三) button on the top left corner of the app’s top page, you can change your phone number and PIN code from ‘Change Member Information’ below the membership number.
■ If you forgot your password For more information, please refer to the following:
■ If you forgot your login ID (registered email address) We apologize for the inconvenience caused, but please contact EXPO2025 Digital Wallet for inquiries.
Changes to information registered in the MYAKU-PO! app will not be reflected in the EXPO2025 Digital Wallet app. Kindly contact EXPO2025 Digital Wallet for inquiries. Sorry for the inconvenience caused.
Please reset your PIN code by clicking on ‘Forgot your PIN code?’ at the bottom of the PIN code entry screen.
You can change your password in the digital wallet app. For more information, please check the procedures in the digital wallet.
Click the (三) button on the top left corner of the app’s top page, proceed to ‘Delete my account’ from ‘Change Member Information’ under the membership number.
[Note]
– Once you delete your account from MYAKU-PO!, you cannot sign up again with the same phone number.
– You cannot link it to the email address already signed up with EXPO2025 Digital Wallet.
All the point balance will be lost once you delete your account from the service.
Even if you unsubscribe from the MYAKU-PO! app, there will be no impact on your experience points or status in Myaku-Myaku Reward Program.
[Note]
Once you unsubscribe from MYAKU-PO!, you will no longer be able to use the services provided by MYAKU-PO! with the same account. Therefore, you will also be unable to earn any new experience points related to MYAKU-PO!.
We are unable to recover accounts nor refund point balances. Additionally, please note that once you delete the account from the service, you cannot sign up again with the same phone number, and you cannot link it to the email address signed up with the same EXPO2025 Digital Wallet.
Please create a new account for the EXPO2025 Digital Wallet and re-register for the MYAKU-PO!. You could not sign up again for MYAKU-PO! with the same phone number as before. If you wish to re-register with the same phone number, please contact us.
Additionally, we cannot restore any information such as point balances from before you unsubscribed.
[Note]
Even if you only unsubscribe and re-register for the MYAKU-PO!, you will need to obtain a new account for the EXPO2025 Digital Wallet, as it cannot be linked with the email address and password used before unsubscribing.
Please check your network connection. If the issue persists, please try restarting the app or your device.
Deleting the account from the ‘MYAKU-PO!’ app does not result in deleting your account from other services.
*Other services not subject to withdrawal:
– EXPO2025 Digital Wallet
– MYAKU-PE!
– MYAKU-N!
– MYAKU-MYAKU Reward Program
If you delete your account from the EXPO2025 Digital Wallet app, your account on the MYAKU-PO! app will also be deleted.
It refers to exchanging MYAKU-PO! for exclusive goods at specific stores or the EXPO2025 Digital Wallet Park.
You cannot purchase points with cash or credit card.
You can access the “MYAKU-PO! benefit exchange site” and exchange your points for benefits by clicking the “exchange” button in the MYAKU-PO! app.
【Note】
The “MYAKU-PO! benefit exchange site” can only be accessed through the MYAKU-PO! app.
You cannot use MYAKU-PO! when making payment by MYAKU-PE!.
You cannot exchange MYAKU-PO to other third-party points.
You cannot transfer points from your MYAKU-PO! to other users.
You can find the list of stores where limited-edition items can be exchanged on the MYAKU-PO! website.
Please check the following website.
If you have poor network connectivity, the service may not be available. Please note that even if Wi-Fi is turned on, you may not be connected to the internet, so please check your connection status. If you encounter difficulties even with good network connection, please try the following troubleshooting steps:
■ If the code cannot be scanned:
– Open the in-app camera and scan the code
– Restart your smartphone. – Clear the QR code cache (accessible through your smartphone’s camera or settings).
– Ensure your smartphone’s operating system is updated to the latest version (please be sure you have back up the data before update).
Please ensure that your device has granted access to theMYAKU-PO! app’s camera. If the issue persists, please try restarting the app or your device.
It is possible to reset PIN code.
Please use the ‘Forgot PIN?’ option located at the bottom of the PIN code entry screen to reset your PIN.
You can verify by following these steps:
1. Please select the（三）button on the top left corner of the app’s home screen.
2. From the menu bar, navigate to ‘Usage History’ and confirm if the points payment has been completed.
Cancellation is possible only if there is an input error. Please request cancellation at the location where you exchange goods on the same day. After cancellation, please re-enter right amount of points.
Cancellation is possible only if there is an input error. Please request cancellation at the location where you exchange goods on the same day. After cancellation, please re-enter right amount of points.
Cancellation is possible only if there is an input error. Please request cancellation at the location where you exchange goods on the same day. After cancellation, please re-enter right amount of points.
It is a feature that allows you to access the “MYAKU-PO! benefit exchange site” from the MYAKU-PO! app and exchange your points for benefits.
please note that there may be a delay in reflecting the points exchange. Please click the (三) button on the top left corner of the “MYAKU-PO!”app’s home screen and check the transaction results of the points exchange from the menu bar ‘Usage History’.
When the exchange is error, you will be notified via the notification bell icon on the top right corner.
We regret to inform you that cancellations cannot be accepted.
The service will be terminated according to the following schedule:
October 13, 2025 (Monday) at 23:59: End of MYAKU-PO! allocation
December 15, 2025 (Monday) at 23:59: End of MYAKU-PO! usage (both in-store and online prize exchanges will cease)
[Note]Stores will operate until 20:00. For online exchanges, applications must be completed on the MYAKU-PO! benefit exchange website by 23:59.
December 16, 2025 (Tuesday) at 23:59: Termination of the MYAKU-PO! app
The “Save” feature of Myakupo! was discontinued on October 13, 2025.
The expiration date for using MYAKU-PO! is December 15, 2025.
Stores will operate until 20:00. On the MYAKU-PO! benefit exchange website, applications must be completed by 23:59.
After the expiration date, all MYAKU-PO! will become invalid, and no exchanges for benefits will be possible. Please make sure to use your points within the validity period.
Expired MYAKU-PO! will be donated to Osaka Prefecture’s “Osaka Education Dream Fund.” Please check the latest news for more details.
Starting from 0:00 on December 17, 2025, you will be logged out of the app, and all functions will become unavailable. While the app will not be automatically deleted, we kindly ask that you uninstall it yourself.
Until 23:59 on December 16, 2025, you will still be able to check the “Point Balance,” “Usage History (e.g., benefit exchange history),” and “Notifications” within the MYAKU-PO! app.
Please note that as of December 16, 2025, the point balance displayed in the MYAKU-PO! app will already have expired and cannot be used.